Right of Withdrawal


As of June 19, 2026, EU Directive 2023/2673 requires all online stores selling to EU buyers to provide a clearly visible 'withdrawal button', an easy way for buyers to exercise their existing 14-day right of withdrawal (also known as the 'cooling-off period').

Regarding Roasted Brown, this opt out is relevant to the non perishable items sold on our site, such as equipment and accessories. If you wish exercise your 14 day opt out right, fill in the form below and we will handle the rest.

After submitting your withdrawal request, you will receive an automatic email confirmation containing a copy of your submission. This is a receipt of submission, as required by the new legislation.

We will review your request and respond as soon as possible.

(Please note: Automatic email confirmations are currently being set up. If you do not receive a confirmation email after submitting your request, please be assured your withdrawal has been received and will be processed promptly. We apologise for any inconvenience.)

You can see our standard refund policy HERE.

Withdrawal Submissions

You have the right to withdraw from this contract within 14 days without giving any reason. To exercise your right of withdrawal, you must inform us of your decision by submitting the form below.

Step 1: Enter Your Details

Step 2: Confirm Your Withdrawal Request

Please review your information:
Name:
Email:
Order Number:
Purchase Date:
Product(s):
✓
Your withdrawal request has been submitted successfully. We will contact you shortly.